Our Commitment to Customers
Our guarantee to you is that our products and services will be represented as accurately as possible on this website or other advertising media. We strive to offer products of high quality and value at an affordable cost. Our website will describe the product or service in full detail with text and photos showing the actual product or a representation of the product. If you have any questions or concerns, please contact us through our email or toll free number. We will be happy to assist you and answer any questions that you have.
If you receive an item that has been damaged during shipping you must notify us within 48 hours of taking receipt of the item. We will work with you and the shipping company to replace the item in a timely manner. Please save all packaging materials, including the box the item was shipped in. The shipping company may wish to inspect the packaging materials.
If you receive an item that has an error or a mistake we will replace the item for you at no charge. You must provide photographic evidence of the mistake. Please contact us within 48 hours of taking receipt of the item.
Return Policy for Personalized Products
Returns are not allowed for any personalized product after the item has been engraved unless there is a mistake on the engraving. After you place an order for your item, we will email you a layout proof of what your item will look like once completed. You have the option to make any necessary adjustments or changes at this time. You have the option of canceling the order at this time, but a service fee will be applied for the design work we have in the project up to this point. The service fee will vary with each order and is based on the design time we have in your job. Once you approve the layout proof, your job will proceed to production. Once we have completed the engraving or personalization of your item all sales are final and no returns will be accepted.
Engraved Expressions, LLC has the right to accept or decline your order. We will not process any orders with a pornographic nature, if your order is denied by Engraved Expressions, LLC, will we refund your money promptly and send you notification of the order cancellation. Engraved Expressions, LLC has final authority of acceptance of orders.
We reserve the right to refuse or cancel any order placed for an item listed at an incorrect price. In the event that our website has an item listed incorrectly due to a typographical error, whether for pricing or product description, Engraved Expressions reserves the right to refuse or cancel any order placed for products listed incorrectly. We strive to maintain an up to date website but errors due occur. If you placed an ordered for an item that is found to be in error you will be notified. If your credit card has been charged, Engraved Expressions, LLC will immediately issue a full refund to your credit card account if you wish to cancel the order. If payment was made by other means a refund will be issued back to you promptly. You may continue with your order by making the required additional payment if the item was listed at the incorrect price.
We stand behind our products and workmanship. If your item(s) is found to be defective in workmanship or materials within six months of placing your order we will replace or correct the item. This warranty does not cover normal damage from abuse or wear and tear. Engraved Expressions, LLC reserves the right to make the final evaluation of the item and determine whether the item will be repaired or replaced.
Terms of Orders
Orders must be paid in full at time of order placement. Credit Card orders are preferred but Money Orders, Cashier Checks, Personal Checks and Cash are also accepted. Payment with a personal check requires up 7 - 10 working days after receipt of your check for clearance of funds. After verification of funds, your order will be processed promptly. We charge a $35 fee on all returned checks. Credit card processing is securely processed through our partnership with Paypal. Most major credit cards are accepted. We do not have access to your credit card information; your credit card information is securely processed within Paypal's online system. Upon your check-out with Paypal, we receive notification of the order and the funds, your contact and shipping information, and where to ship the order. Paypal handles all security issues with your credit card information.
Residence of South Carolina with be charged the current rate of state sales tax. This will be added to your order at Paypal checkout. Customers outside of the state of South Carolina are responsible for all local and state sales taxes in your area.
Copyright of Website Content and Other Advertising Media of Engraved Expressions, LLC
The entire content of this website, including but not limited to text and graphics is copyrighted as a collective work under the United States and other copyright laws, and is the property of Engraved Expressions, LLC. Content of this website shall not be copied or used for any commercial or personal purpose unless written permission is granted by Engraved Expressions, LLC. Our customers have permission to electronically copy and print hard copy content of this website for their own use with the intent of placing an order with Engraved Expressions, LLC. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this web site is prohibited.
Engraved Expressions, LLC will not sell or share your personal information with any third party. We highly value our customers and their privacy. Your information may be used by Engraved Expressions, LLC to notify you of any promotions or specials that we currently have for our products or services. We will never call you by telephone with these promotions or specials. You will be sent an email notification and have the option to unsubscribe from any future email notices. The email notices will be kept to a minimum.
If you are directed to our website through one of our links located on one of our Affiliate's websites, a tracking cookie will be placed into your computer's browser. The tracking cookie will not damage or cause harm to your computer, it is only there to properly track website traffic so we can properly compensate each of our Affiliate Partners should you purchase something from our website.
What are Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.